FAQ

Shipping

What are the delivery times?

Any order placed before 2 p.m. is dispatched the same day. Then allow, for metropolitan France:

2 to 4 days for Chrono Shop2Shop relay points
2 to 3 days for Colissimo pick-up points
2 days for Colissimo home delivery
Next day with Chronopost (relay or home delivery before 1 p.m.)

What are the shipping costs?

Shipping costs are automatically calculated based on the chosen delivery method, destination, and the total amount of your order.

In Metropolitan France:

Chrono Shop2Shop (pickup point): €4.90 — free for orders over €79

Colissimo pickup point: €5.90 — free for orders over €79

Colissimo home delivery: €7.90 — free for orders over €120

Chronopost pickup point (next-day delivery): €9.90

Chronopost home delivery before 1 PM (next-day delivery): €13.90

International:

Belgium, Luxembourg: pickup point €12.90 / home delivery €19.90 — Free delivery at pickup points on orders over €120
Germany, Netherlands, Spain, Italy, Austria, Portugal: pickup point €16.90 / home delivery €22.90 — Free delivery at pickup points on orders over €150
Rest of the European Union: home delivery €26.90 — free for orders over €180

How do I track my order?

As soon as your order is shipped, you will receive a shipping confirmation email containing your tracking number. Simply click on the link to track your package in real-time.

Can I change or cancel my order after it has been confirmed?

Since orders placed before 2 p.m. are shipped the same day, the time to intervene is very short. Contact us as soon as possible at info@1001huiles.fr or at +33 (0)1 49 79 09 56 (Mon–Fri, 9 a.m.–5 p.m.): if your order has not yet been prepared, we will do what is necessary.

Do you deliver internationally?

Yes, we deliver throughout the European Union: Belgium and Luxembourg, Germany, the Netherlands, Spain, Italy, Austria and Portugal, as well as the rest of the EU (Ireland, Scandinavia, Eastern Europe...).

For any other destination, please write to us at export@1001huiles.fr: we will review your request.

What are the available delivery methods?

We offer several delivery methods to meet your needs:

Home delivery: your order is shipped to the address of your choice.
Pick-up point delivery: you can select the pick-up point that suits you after payment of your order.

When placing your order, you can choose your preferred delivery method. Once your order has been shipped, you will receive a confirmation email containing your package tracking information.

Can I have my order delivered to an address other than my own?

Yes, absolutely. If you wish to offer a gift set or a product, simply indicate the recipient's address in the delivery information during your order.

If you wish, we can also include a small personalized note with your package. Feel free to send us your message by contacting our customer service.

Payment

Are my payments secure?

Yes, all transactions made on our site are fully secure. Data exchanged during payment is encrypted using the SSL (Secure Socket Layer) protocol, guaranteeing its confidentiality.

Payments are processed by Shopify Payments, our secure payment solution, which meets the strictest security standards in the industry. Your banking information is never accessible or stored by our shop.

You can therefore shop with complete confidence.

What payment methods do you accept?

You can pay for your order by credit card (Visa, MasterCard, American Express), PayPal, or Apple Pay.

How do I use a discount code?

Enter your code at the order summary stage, before payment. Please note: discount codes apply only to the value of the products (excluding shipping costs), cannot be combined with other offers, and cannot be applied after the order has been confirmed.

Returns & Refunds

How do I return a product?

You have 14 days from the day after receiving your order to exercise your right of withdrawal, without having to provide any justification. Return your complete, unopened items, in their original packaging, and accompanied by their delivery documents to:

Mille et Une Huiles, Parc de la Saussaie, 10 bis rue du Moulin Vert, 94400 Vitry-sur-Seine, France

Return shipping costs are at your expense. Please note: opened or partially consumed food products cannot be returned.

My product arrived broken or damaged, what should I do?

We apologize! Please email us at ecommerce@1001huiles.fr describing the problem in detail, with photos. After verification, we will exchange or refund the product concerned, at our expense.

I received a product that does not match my order

In case of a preparation error, please contact our after-sales service at ecommerce@1001huiles.fr. Missing products will be resent or refunded at our expense. If you have received a product you did not order, we will arrange for its return, also at our expense.

How long will it take to get my refund?

Refunds are processed as quickly as possible, and at the latest within 30 days. The refund will be made using your original payment method (credit to your bank account, or a voucher, depending on the case).

Username and password

How do I log in to my customer account?

To access your customer account, click on the "Login" icon at the top of the site.

If you already have an account, simply enter your email address to receive a secure login code. You no longer need a password to access your personal area.

If you are a new customer, your account will be created automatically when you place your first order or when you log in for the first time.

From your customer area, you can view your orders, track your deliveries, manage your addresses, and access your personal information.

I had an account on the old site, does it still work?

Yes! With our new website, logging in is even simpler: no more password needed. Simply enter your email address and you will receive a one-time login code. If you use the same email address as before, you will find your account.

Professional

I am a professional very interested in your products; do you sell to businesses?

Of course, contact us at pro@1001huiles.fr with any questions and to receive all our information and terms and conditions of sale for professionals.

Definitions and General Information

A product is out of stock, when will it be available?

Our products are offered while supplies last. If a product shows "out of stock," you can activate an alert directly on its product page: you will receive an email as soon as it is back in stock.

Should a product be out of stock after your order, we will contact you by email or phone to offer you, at your choice: a delay in delivery until replenishment, replacement with a product of equivalent value, a voucher, or a refund within 10 days.

What is a "virgin" oil?

The term "Virgin Oil" is strictly regulated. It refers to oils obtained solely by mechanical processes, clarified only by physical means, and that have not undergone any chemical treatment or refining operation.
Simply put, the fruit or seed is crushed, and the resulting oil is decanted, then possibly filtered. Through this method of extraction, the oils retain their tastes and smells because they do not undergo any refining or deodorization steps.

What is the difference between a 1, 2, 3 or 4-leaf balsamic vinegar?

Leaves are a new quality indicator for Balsamic Vinegar of Modena. While Traditional Balsamic Vinegar of Modena, reserved for special occasions, is identified by its age (12 and 25 years), legislation does not permit mentioning age for the vinegar we consume regularly, as it is possible to blend from one barrel to another to maintain consistency in the product.
The leaf symbol, represented by vine leaves, was therefore created to indicate the maturation level of the vinegar: 1 leaf corresponds to a young vinegar, 4 leaves correspond to an aged vinegar.
The more aged the vinegar, the sweeter and less acidic it is.

What is the difference between tapenade and olive paste?

It is the recipe and ingredients that distinguish a tapenade from an olive paste. They are simply not the same product.

Tapenade corresponds to a strict and controlled recipe: at least 70% olives (green or black, for green tapenade and black tapenade respectively), finely crushed with capers (more than 3% of the final composition) and anchovies (a minimum of 0.5%), and finally, olive oil is mandatory.

An olive paste is a culinary preparation made from olives that is freed from the strict tapenade recipe. It therefore highlights the taste of the olive, as it can be composed almost exclusively of it.

Source: Code of fair practices for table olives, written by the French Federation of Condiment Industries (Fédération des Industries Condimentaires de France)

Cooking

Can you heat canola oil?

French regulations prohibit heating an oil with more than 2% linolenic fatty acid or omega 3. A study is underway to review this regulation, which does not exist in other countries.

Can you deep-fry grapeseed oil?

Grapeseed oil is a good cooking oil that holds up well to heat

Can all olive oils be used for cooking?

Olive oil is a good cooking oil.
All olive oils can be used for cooking. Preferably use an ordinary quality oil for cooking and save the high-quality oil for drizzling over your finished dish.

Preservation

How long can hazelnut oil be kept after opening?

Our hazelnut oil can be kept for about a year after opening, which is the case for all our oils, as the nuts are analyzed before being pressed. Unhealthy nuts that could trigger an oil degradation process are therefore eliminated.

I hear it's better to store oil away from light, does this apply to all oils?

One factor in oil degradation is light and heat. Keeping your oil in the kitchen cupboard or in the refrigerator door for nut oil guarantees good preservation.

Are AOC-certified oils organic?

The AOC and Organic designations are independent:
The AOC designation is obtained if the production specifications defined by the regional designation body are met: geographical cultivation area, olive variety, cultivation method, harvesting method, etc.
The Organic Farming quality label is awarded if no chemical treatments have been applied throughout the production process: cultivation, processing. The designation is issued by a specialized control body.

Can you substitute peanuts with a little peanut oil in a recipe?

Of course! Mille et une huile peanut oil is a virgin oil obtained through mechanical processes. Lightly roasted, the peanuts yield an oil that retains all the fruit's aroma and nutritional qualities. A drizzle of oil on a salad or a hot dish is enough to bring out the taste of peanuts. This applies to the entire range of "Nut and Seed Oils."